Terms of Service

Trollparts.fi Terms of Service

Valid from 29-Sep-2018

Basics

The products are sold by Trollparts (FI1342554-2). We deliver products to the specified countries only. Prices include Finnish Value Added Tax (VAT). We preserve ourselves the rights to change prices and delivery charges.

Ordering

Products can only be ordered by adding them to the Shipping Cart at www.trollparts.fi.

All orders are confirmed by an automatic email messages. Please enter a valid email address when placing your order.

By placing an order, the client agrees to the current Terms of Service.

Payment methods

Products and shipping costs are paid when placing the order. Payments are handled by PayPal. You need to have a PayPal account to use the service. All communication and payment processing is performed through SSL-protected connections.

Delivery time

We process and mail orders once or twice a week.

Shipping method and cost

The shipping costs added by the webshop include packaging and shipping to destination. Shipping cost is calculated by the recipients country, and we currently whip to the following countries:

  • Zone1 (20 €): Denmark, Estonia, Germany, Latvia, Lithuania, Sweden.
  • Zone2 (25 €): Austria, Belgium, Bulgaria, Czechia, Hungary, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain

Return of items

The client has right to return all items within 14 days of receiving them. This right only applies products in original package and in the same condition you received them.

We provide for return shipping cost, if we have delivered wrong product or the product is faulty. In other cases, the customer pays for return shipping. Please always contact us before returning items.

Include your name, address, email address and telephone number in the return shipment.

Return address:

Trollparts
Nokikanakuja 3
23500 Uusikaupunki
Finland

Once we have received the returned items, we will credit your PayPal account.

Problems with shipping or faulty products

If a product is damaged or lost in transport, or we have shipped wrong items, please inform us immediately at info@trollparts.fi.

Miscellaneous

We preserve the right to update these terms. Please familiarize yourself with the current terms before placing an order.

Trollparts will protect your personal information.
Trollparts will not release your personal information to third parties.